Get answers to common questions, troubleshooting tips, and contact our support team for personalized assistance.
Maximum file size: Free tier 10MB, Basic/Pro plans 100MB, Premium plan 200MB. Large files are automatically processed in chunks to prevent browser crashes. Upgrade to Premium for larger files.
Supported formats: MP3, WAV, M4A, AAC, OGG, FLAC. Convert your file to one of these formats.
Check your internet connection and ensure your browser supports modern web standards.
Lower the threshold (try -45dB or -50dB) or reduce minimum duration settings.
Raise the threshold (try -35dB or -30dB) or increase minimum duration to preserve intentional pauses.
Refresh the page and try again. For large files, processing may take a few moments.
Ensure stable internet connection and try refreshing the page. Preview uses temporary processing.
The tool preserves original quality. Quality issues usually stem from the source recording.
Adjust minimum duration settings to prevent removal of short but important audio segments.
Check card details, ensure sufficient funds, or try a different payment method.
Check browser popup blockers and ensure JavaScript is enabled. Try refreshing the page.
Re-download the file. If issues persist, contact support with your transaction details.
Voice Trimmer uses advanced Web Audio API technology to analyze your audio files in real-time. It detects silence based on RMS (Root Mean Square) levels and removes dead air while preserving the natural flow of your content. All processing happens in your browser for complete privacy.
Absolutely. Your audio files never leave your device. All processing happens locally in your browser using JavaScript and Web Audio API. We only handle payment processing through secure Stripe checkout - your audio content remains completely private.
We support all major audio formats including MP3, WAV, M4A, AAC, OGG, and FLAC. The output format matches your input format to ensure compatibility and quality retention.
Yes! You can customize the silence threshold from -60dB to -20dB and set minimum silence duration from 0.1 to 2.0 seconds. This allows you to fine-tune the processing for your specific recording environment and content type.
You can preview the results before payment. Adjust the settings and re-process as many times as needed until you're satisfied. We only charge when you download the final processed file.
Due to the digital nature of our service and the ability to preview results before payment, we don't offer refunds after download. However, you can preview and adjust settings unlimited times before purchasing.
Smart Detection is a Premium feature that uses advanced speech analysis to automatically improve silence removal and keep natural speech flow. It enhances the standard silence detection by identifying speech segments more accurately, resulting in better preservation of natural pauses and improved audio quality. This feature is available exclusively in the Premium plan.